Terms and Conditions

Detailed Description of Good and / or Services
Ignite Products CC is a business in the  charcoal manufacturing and distribution industry that markets charcoal, braai and barbecue (BBQ) products.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within two business days and delivery confirmed by way of booking number.

Return and Refunds Policy
The provision of goods and services by Ignite Products CC is subject to availability.  In cases of unavailability, Ignite Products CC will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 15 % administration fee.

Customer Privacy Policy
Ignite Products CC shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Ignite Products CC bank account, the details of which will be provided on request.

Credit Card Acquiring and Security
Credit card transactions will be acquired for Ignite Products CC by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy. 

Customer Details Separate from Card Details
Customer details will be stored by Ignite Products CC separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Ignite Products CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Ignite Products CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Friedheim Farm Paulpietersburg 3180.

Ignite Products CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by . . . . . . close corporation based in South Africa trading as Ignite Products CC and with registration number 2006/160356/23 represented by Willi Gevers, Marina Gevers, Bernd Klingenberg, Niek Smuts, Victor Meyer.

Export Restriction
The offering on this website is available to South African and International clients only.

Ignite Products CC contact details
Telephonic Support:+ 27 (0) 34 995 9905 | Email Support: bernd@igniteproducts.co.za;